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Money Back Guarantee

The satisfaction of our client's is a top priority to us. We offer our client's total peace of mind and this is why we are proud to announce that along with your purchase you are entitled to a "Money Back Guarantee".

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Terms of Use :

  1. You may request full refund if the delivery did not happen within 7 working days after the estimated time of delivery.
  2. Our working days are defined as Monday through Friday excluding all major holidays. We strive to finish our customer's work as fast as possible even if that means programming on non-work days when possible. However, non-work days should not be counted in our estimated time of delivery.
  3. Our programming will start after receiving cleared payment. Clearing times will vary depending on the chosen payment method. We do not process any payments but use 3rd party payment processors. We have no control over the process and are not responsible for the time it takes for payments to clear.
  4. If after receiving the completed program, you are not satisfied, we will attempt to reprogram your program free of charge as long as we are notified within 14 calendar days of the problem and the problem is caused by a fault or a bug in our programming.
  5. All reprogramming will be done free of charge only if the error or trading issue is a result of incorrect programming done on our part. We will make every attempt to fix the program before any refund request is considered.
  6. You may request a refund if we fail to complete the reprogramming within 7 days from the time of request.
  7. You may request a full refund only if we have failed to make a program according to your specifications that is error free and have exhausted all efforts of reprogramming.
  8. Refunds may be denied if :
    1. you cannot provide evidence or supporting information that will help us investigate the problem and provide an update.
    2. you have problems installing, setting, running or testing the program due to a lack of experience or other factors that we have no control over.
    3. customer responsibilities are not met as described in the "Customer Responsibilities" section.
    4. due to issues with profitability. We program only according to our customer's specifications and are not responsible for profitability.
  9. Refunds may be denied in rare cases when the customer requires something that is not technically possible. We may not know or realize this until after starting on the job or delivering the program. If it is technically not possible to do something or if the customer requirements are not realistic then refunds may be denied. Examples of these situations may be caused by, but not limited to, the following: repainting or faulty custom indicators, broker limitations, broker rules, 3rd party software running at the same time as our program, technical limitations of internet connection, trading platform or computer, and MQL programming language limitations.
  10. All valid refunds will be processed no later than 7 days after the valid request is made.
  11. If after 14 calendar days, starting from the day we send you the program, we are not notified of any bugs/problems/issues we will assume that the program is operating correctly and will consider the job finished. In this event, all refund requests will become invalid. See the "Customer Responsibilities" section for more information.
  12. After a refund not due to our fault then we will not sell any more products to you. The quality products we make, deserve respect.

Customer Responsibilities :

  1. You acknowledge that our programs, support and files are written for English speakers and you are responsible for the translation and the comprehension of our programs, support and files.
  2. It is the duty of the customer to provide complete and accurate information in writing regarding the desired programming needs. We must receive the details and requirements written via email or file download.
  3. If our programming will depend on or use 3rd party programs, including but not limited to, custom indicators or DLL, then it is the customers responsibility to completely test these 3rd party programs before contracting us for the job. We will not be held responsible for repainting, faulty or bugged 3rd party programs.
  4. All details and requirements must be provided as full and final before we start on the job. Any extra details, requirements or changes that are submitted after we already started or completed the job may not be granted unless a fee is charged and paid for by the customer. Any fees will be charged at our sole discretion based on our current work load and complexity of the changes.
  5. It is the duty of the customer to send to us all external programs, such as custom indicators, that may be needed for the completion of our programming.
  6. We may contact the customer in cases of insufficient information, so that all concerns and/or questions may be addressed. In the event this is needed, the customer will be required to answer our questions in detail.
  7. We will not be responsible for any misunderstanding caused by an incomplete or inaccurate description sent to us and we may charge accordingly for any additional reprogramming that may be required.
  8. It is the responsibility of the customer to test the delivered program thoroughly to ensure that it is functioning according to specifications. We perform basic testing before delivery. All extensive testing is the responsibility of the client.
  9. All problems or bugs must be reported within 14 calendar days starting from the day we deliver the program. We consider 14 calendar days sufficient enough time for most programs to be tested and for us to be made aware of any problems or bugs that may exist. This 14 day notification deadline is in place to keep our support and programming staff running efficiently and on time. If within 14 calandar days, a problem is reported and it is due to a fault of our own, then an update will be delivered and the 14 days will restart. After the 14 calandar day limit has passed without receiving any problem reports, we consider the job as finished and we may, at our sole discretion, charge a fee to investigate and/or work on the program again. Certain programs are more complex and may take longer than 14 days to test. In this event, a waiver to the 14 days can be made before the job begins if it is agreed to by both parties. A waiver to the 14 day limit may, at our sole discretion, be subject to an extra fee due to the extended support that would be required.
  10. It is the duty of the customer to provide evidence in the form of logs, screenshots or other detailed documentation when reporting errors or trading issues.
  11. It is the duty of the customer to always act professional and polite when sending us communications. Any violent, hateful, slanderous, harmful or disrespectful communications received from the customer will not be tolerated and will be considered as a breach of our "Terms of Use".

MetaTrader updates :

Occasionally a MetaTrader update might make some of our products stop working right. This is not predictable, and not under our control.
We can usually correct this as soon as we can, but it takes work and you may have to be patient with us.
If this is the case, of course the service is not free because is not due to our fault.

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